Shipping Policy
1. Shipping Regions and Availability
We currently ship to the following regions:
EU countries incl Switzerland, United Kingdom, Iceland, Serbia, Norway, Monaco, Ukraine, ASEAN countries, Japan, S-Korea, USA, Canada, Mexico, Brazil, Argentina, Chile, Israel, UAE, Saudi Arabia, Qatar, Kuwait, Egypt, South-Africa, Morocco
Please note that certain regions may be excluded due to local regulations, sanctions or shipping restrictions. If you are located in a region we do not currently serve, please contact us, and we will do our best to accommodate your needs.
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2. Order Processing and Shipping Times
2.1 Order Processing Time
Orders are processed and shipped within 1 business day after payment has been confirmed. Orders placed on weekends or holidays will be processed on the next business day.
2.2 Shipping Times
Shipping times vary based on your location and the chosen shipping method. The estimated delivery times are as follows:
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Domestic shipping: 4 - 6 business days
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International shipping: 6 - 10 business days
Please note that these are estimated delivery times and may be subject to delays due to external factors, such as customs processing, weather conditions, or carrier delays.
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3. Shipping Costs
3.1 Shipping Fees
Shipping costs are calculated at checkout based on the shipping method selected and the destination of the order. You can view the shipping cost before completing your order.
3.2 Free Shipping
We offer free shipping for BENELUX countries and orders over € 200 within the EU. This offer is automatically applied at checkout if your order meets the minimum requirement.
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4. Shipment Tracking
Once your order is shipped, you will receive a shipping confirmation email with tracking information. You can track the status of your shipment using the provided tracking number.
If you did not receive a tracking number, please check your spam folder or contact us directly for assistance.
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5. Delivery Issues
5.1 Late Deliveries
While we strive to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control (e.g., customs delays, weather, or carrier issues). If your order has not arrived within the expected timeframe, please contact us, and we will assist you in tracking the shipment.
5.2 Lost or Damaged Packages
If your package is lost or damaged in transit, please contact us immediately. We will work with the carrier to resolve the issue and arrange for a replacement or refund if necessary.
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6. Customs and Import Duties
For international orders, please be aware that you may be subject to customs duties and taxes, which are levied once the shipment reaches your country. These charges are the responsibility of the recipient.
Customs policies vary widely from country to country, and we recommend checking with your local customs office for more information on potential duties, taxes, and restrictions before placing an order.
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7. Address Accuracy
It is your responsibility to ensure that the shipping address provided at checkout is accurate and complete. We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses. If you notice an error in your shipping address after placing the order, please contact us immediately so we can update it before the shipment is processed.
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8. Return Shipping
If you need to return an item, the customer is responsible for the return shipping costs unless the return is due to a mistake on our part (e.g., incorrect or defective item). We recommend using a trackable shipping service for returns, as we cannot guarantee that we will receive your returned item.
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9. Changes to Shipping Policy
We reserve the right to update or change our shipping policies at any time. Any changes will be posted on this page, and the updated version will take effect immediately upon publication.
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10. Contact Us
If you have any questions regarding our shipping policy, please feel free to CONTACT US. We are here to help !
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