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Refund Policy

1. General Refund Guidelines
We accept returns and offer refunds under the following conditions:

  • Items must be returned within 20 days from the date of delivery

  • The product must be in its original, unused condition with all original tags, packaging, and accessories intact

  • The item should not be altered, washed, or damaged in any way

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2. Non-Refundable Items
Certain items are not eligible for refunds, including but not limited to:

  • Perishable goods (e.g., food, cosmetics, hygiene items)

  • Customized or personalized products

  • Products that can no longer be sold as new after activation or first use (e.g., after activating e-cooline items)

  • Gift cards and downloadable products

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3. Return Process
To initiate a return, please follow these steps:

  • Contact Us: Reach out to our customer service by using the contact form within the return window to notify us of your return request.

  • Return Authorization: Our team will provide you with a return authorization number (RA#) and detailed return instructions.

  • Package the Item: Carefully package the item(s) to ensure they are returned in the same condition as when you received them. You are responsible for the return shipping costs unless the return is due to an error on our part (e.g., defective or incorrect item).

  • Return Shipping: Use a trackable shipping method when returning your items, as we are not responsible for lost or damaged return shipments.

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4. Refund Process
Once we receive and inspect the returned item(s), we will process your refund:

  • Refunds will be issued to the original payment method within 3 business days

  • If the item is found to be damaged or used, we may refuse the refund or offer partial compensation based on the condition of the item

  • Refunds will not include shipping charges unless the return is due to an error on our part (e.g., incorrect or defective items)

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5. Exchanges
If you wish to exchange an item for a different size, color, or product, you must return the original item and place a new order. Returns and exchanges are subject to the same policies outlined above.

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6. Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately with:

  • Photos of the damaged or defective product

  • Your order number

 

We will arrange for a return or replacement at no additional cost to you. A full refund or replacement will be issued based on your preference.

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7. Late Returns
Returns made after the allowed return period of 20 days may not be eligible for a refund. In such cases, you may be offered a store credit at our discretion.

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8. Refunds for Sale Items
Only regular-priced items are eligible for a refund. Sale items or discounted products are not eligible for refunds, unless otherwise stated in promotional terms.

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9. Shipping Charges
Original shipping fees are non-refundable unless the return is due to our mistake (e.g., you received the wrong or damaged product).

Return shipping costs are the responsibility of the customer, except for faulty or incorrect items.

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10. Contact Information
For any questions or further assistance with your refund request, please feel free to reach out to our customer support. We’re happy to assist you!

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11. Changes to the Refund Policy
We reserve the right to update or modify this refund policy at any time. Any changes will be posted on this page, and the updated policy will take effect immediately upon publication.

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